1. Information We May Collect

We may collect information that you voluntarily provide when you contact us, request an audit, ask for a quotation or purchase a service. This may include:

• Your name, company name and job title.
• Email address, phone number and WhatsApp contact details.
• Website URL, project requirements and messages you send to us.
• Billing, transaction and service-related records. Payment card details are generally processed by the selected payment provider rather than stored directly by us.
• Account access or technical information that you choose to provide for a project.

We may also automatically receive limited technical data such as IP address, browser type, device type, referring page, pages visited, approximate location, date and time of access, and cookie or analytics identifiers.

2. How We Use Information

We may use collected information to:

• Respond to enquiries and provide quotations or consultations.
• Deliver, manage and improve our SEO, advertising, web development and related services.
• Communicate about project progress, support, invoices and service updates.
• Operate, secure, analyse and improve our website.
• Prevent fraud, misuse, security threats and unlawful activity.
• Comply with legal obligations and resolve disputes.
• Send marketing communications where permitted and where you have not opted out.

3. Legal Bases for Processing

Where data protection law requires a legal basis, we may process personal information because it is necessary to perform a contract or take steps requested before a contract, because we have a legitimate business interest, because you have given consent, or because processing is required by law.

You may withdraw consent at any time where consent is the applicable basis. Withdrawal does not affect processing that was lawful before it was withdrawn.

4. Cookies and Similar Technologies

Our website may use essential cookies, preference cookies, analytics cookies and advertising technologies. These can help the website function, remember choices, understand traffic and measure marketing performance.

You can control or delete cookies through your browser settings. Where required by applicable law, non-essential cookies should be used only after your consent. Blocking some cookies may affect website features.

5. Analytics, Advertising and Third-Party Services

We may use third-party services for website hosting, analytics, communication, forms, email, advertising, payment processing, spam protection and project delivery. These providers may process limited information according to their own terms and privacy policies.

If Google Analytics, Google Ads or similar tools are enabled, they may use cookies or identifiers to measure visits, conversions and advertising performance. Your browser or the relevant provider may offer additional privacy and advertising controls.

6. When We May Share Information

We do not sell personal information for money. We may share information only when reasonably necessary with:

• Service providers and contractors supporting our website or client work.
• Publishers or platforms involved in a service you requested, such as guest posting, press release distribution or advertising.
• Professional advisers, payment providers or business partners where appropriate.
• Authorities or other parties when required by law, to protect rights and security, or to investigate suspected fraud.
• A successor organisation if our business or assets are reorganised, merged or transferred.

Some privacy laws define “sale” or “sharing” more broadly than an exchange for money. Where such laws apply, eligible users may contact us to exercise the choices available to them.

7. International Data Transfers

Our clients, service providers and team members may be located in different countries. As a result, information may be processed outside your country and may be subject to different data protection laws. Where required, we use appropriate contractual or legal safeguards for international transfers.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including providing services, maintaining records, handling disputes, enforcing agreements and meeting legal, tax or accounting obligations.

Retention periods vary depending on the type of information, the service and applicable requirements. When information is no longer needed, we may delete, anonymise or securely archive it.

9. Data Security

We use reasonable administrative and technical measures intended to protect information against unauthorised access, loss, misuse or alteration. However, no website, email, messaging service or online storage system can be guaranteed to be completely secure.

Please avoid sending passwords or highly sensitive data through ordinary email or WhatsApp unless necessary and an appropriate secure method has been agreed.

10. Your Privacy Rights

Depending on your location and the law that applies, you may have rights to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion or restriction of eligible information.
• Object to certain processing or withdraw consent.
• Request a portable copy of eligible information.
• Opt out of eligible marketing, targeted advertising, sale or sharing activities.
• Make a complaint to the relevant data protection authority.

To submit a request, email admin@excelmindagency.com. We may need to verify your identity before completing a request. Applicable exceptions may allow or require us to retain certain records.

11. California Privacy Information

California residents may have rights under applicable California privacy law, including rights to know, correct or delete certain personal information and to opt out of certain sale or sharing activities. Eligible users also have the right not to receive discriminatory treatment for exercising privacy rights.

We do not knowingly sell personal information for money. To ask about a California privacy request or an applicable opt-out, contact us using the details below.

12. Children’s Privacy

Our website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can review and delete it where appropriate.

13. External Links

Our website may link to third-party websites or services that we do not control. This Privacy Policy does not cover their practices. Please review the privacy policy of any external website before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated by another reasonable method where required.